Subscription & Billing Agreement

Effective Date: 2026-06-11

This Subscription & Billing Agreement ("Agreement") governs your purchase and use of paid subscriptions to the Foundation Fleet Services platform (the "Service") and is incorporated into the Terms of Service.

1. Subscription Plans

Foundation offers monthly and annual subscription plans, including Fleet Portal, Fleet Hybrid, Fleet Full Service, Shop Portal, and Shop Full Service tiers. The features included in each plan are described on the pricing page in effect on the date you subscribe and may be updated from time to time.

2. Free Trial

New customers may be offered a free trial of up to fourteen (14) days. No charges will be made during the trial. You may cancel at any time before the trial ends without paying. If you do not cancel, your subscription will automatically begin at the listed price at the end of the trial period.

3. Fees, Billing & Payment

You authorize Foundation (or its payment processor, Stripe) to charge your designated payment method for all subscription fees, taxes, and any usage-based charges. Subscription fees are billed in advance on a recurring basis (monthly or annually). All fees are non-refundable except as required by law or as expressly provided in this Agreement.

4. Taxes

Fees are exclusive of taxes. You are responsible for all sales, use, value-added, and other taxes other than taxes on Foundation's income.

5. Auto-Renewal

Subscriptions auto-renew at the end of each billing period at the then-current rate. You can cancel auto-renewal from Settings → Billing. Cancellation takes effect at the end of the current billing period; no pro-rated refunds are provided.

6. Upgrades, Downgrades & Add-Ons

You may upgrade at any time; the new rate is pro-rated for the remainder of the current billing period. Downgrades take effect at the end of the current billing period. Add-on usage charges, where applicable, are billed in arrears.

7. Failed Payments

If a payment fails, Foundation may retry the charge, suspend access to the Service, and ultimately terminate the subscription. You remain liable for accrued fees through the date of termination.

8. Refunds

Except as required by law, fees are non-refundable. In its discretion, Foundation may issue prorated credit for documented platform-wide outages exceeding our published service-level commitments.

9. Archive Access Mode

After cancellation or non-payment, accounts transition into a read-only "Archive Access Mode" for up to ninety (90) days so that you can export historical records. After ninety (90) days, data may be permanently deleted absent a written retention request.

10. Price Changes

Foundation may modify subscription pricing on at least thirty (30) days' notice for subsequent renewal terms. Current-term pricing will not change.

11. Disputes

Billing disputes must be raised within thirty (30) days of the invoice date by emailing billing@foundationfleetservices.com. Undisputed amounts must be paid when due.

12. Promotional Credits & Discounts

Promotional credits and discounts (a) are non-transferable and have no cash value, (b) expire as stated at issuance, (c) may not be combined unless expressly permitted, and (d) may be revoked for abuse.

13. Termination

Either party may terminate the subscription as set forth in the Terms of Service. Upon termination, all outstanding fees become immediately due.

14. Suspension

Foundation may suspend access for non-payment, security risk, abuse, or violation of these terms, with notice when reasonably possible.

15. Entire Agreement

This Agreement, together with the Terms of Service and Privacy Policy, constitutes the entire agreement regarding subscriptions and billing.

For billing questions, contact billing@foundationfleetservices.com.